Frequently asked questions
Can I purchase the artwork rights of my Utah Challenge Coins product?
Yes. You can purchase the rights to artwork produced by Utah Challenge Coins. The standard rate is $750.00 per artwork.
What forms of payment do you accept?
Purchase orders, Check, Money Order or Credit Card (AMEX, Disc, Visa, MC)
What are the shipping costs?
The cost of shipping is dependent on the total dollar value of your order. Our customer service representatives can quote you a rate based on your specific order. We try to keep our shipping costs as low and competitive as possible.
What is your turn around time for artwork?
Please allow up to 5 business days to receive your custom artwork. Please consult with our Customer Service team to determine a more specific turn around time on your individual artwork.
Is the artwork free?
Yes, all artwork is free with your order, we want to make the buying decision easy and worry free. We do however charge a revision fee for more than 3 requested changes.
What are the turn around times for finished products?
Since all of our products are custom made, lead-time varies per product and specifications. Consulting with your customer service representative will give you a more exact lead-time based on your order. Listed below is a general guideline for normal orders: Badges – Existing molds: 8-10 weeks Pins, coins, patches, key chains: 4-6 weeks
What’s the difference between hard and soft enamel?
Soft enamel is applied to the coin or product; the excess is wiped off, and allowed to “air dry.” It does not fill the areas to the level of the raised metal. Since there’s no hardening process, if you take a sharp object, you can scratch through it to the metal below the paint. It produces what we term a “good coin.” In some cases a layer of clear epoxy is applied over the coin to help protect the finish. This is best for 3D elements on the coin.
What does antiquing do?
Antiquing is designed to make the item look “old and weathered”. What it does is fill in the recessed areas of the product giving the product a darker appearance. In essence it reduces the overall shiny look of the product. It is very useful in making a products intricate detail stand out.
What is your minimum order for custom products?
Because of the effort required to design and produce custom products, it is necessary to have a minimum order quantity. You can still order below the minimum quantity, but please be aware that there will be an additional fee. The minimum quantities for some of our custom products are:
Do you offer price breaks?
Yes. Price breaks are determined based on the quantity ordered and type of product ordered. To get the best price for your specific project contact us at 801-210-7750. We provide FREE Artwork with orders and Free Quotes to make the process risk free.
How do I check the status of my order?
If you have any questions regarding the status of your order please contact one of our customer service representatives at 801-210-7750. They can answer any question you may have concerning the status of your order. When your order has been shipped, you will receive a UPS tracking number. If you have not received this, please contact your Customer Service Representative at 801-210-7750.
How do I make a payment for a custom product order?
Contact your account representative to make a payment on your custom order. Contact your account representative to make a payment on your custom order (866) 811-7801.
I have my own artwork, what format do you need?
We are happy to use your artwork. We prefer artwork to be submittied to us in a vector format. These file types are .ai .eps .svg formats. You can submit your artwork through our get a quote form.