Question 1

Can I purchase the artwork rights of my Utah Challenge Coins product?

Accepted Answer

Yes. You can purchase the rights to artwork produced by Utah Challenge Coins. The standard rate is $750.00 per artwork.

Question 2

Is the artwork free?

Accepted Answer

Yes, all artwork is free with your order, we want to make the buying decision easy and worry free. We do however charge a revision fee for more than 3 requested changes.

Question 3

What is your turn around time for artwork?

Accepted Answer

Please allow up to 5 business days to receive your custom artwork. Please consult with our Customer Service team to determine a more specific turn around time on your individual artwork.

Question 4

I have my own artwork, what format do you need?"

Accepted Answer

We are happy to use your artwork. We prefer artwork to be submittied to us in a vector format. These file types are .ai .eps .svg formats. You can submit your artwork through our get a quote form.
 
Get A Quote(javascript:void(0))

Question 5

What are the turn around times for finished products?

Accepted Answer

Since all of our products are custom made, lead-time varies per product and specifications. Consulting with your customer service representative will give you a more exact lead-time based on your order. Listed below is a general guideline for normal orders: Badges – Existing molds: 8-10 weeks Pins, coins, patches, key chains: 4-6 weeks

Question 6

What’s the difference between hard and soft enamel?

Accepted Answer

Soft enamel is applied to the coin or product; the excess is wiped off, and allowed to “air dry.” It does not fill the areas to the level of the raised metal. Since there’s no hardening process, if you take a sharp object, you can scratch through it to the metal below the paint. It produces what we term a “good coin.” In some cases a layer of clear epoxy is applied over the coin to help protect the finish. This is best for 3D elements on the coin.
 
Hard enamel uses a different process. The areas that are colored are actually overfilled with enamel, and then the coins/product are “baked” to harden it to a nearly ceramic hardness. They are then ground/polished flat, and then plated with the metal. Hard enamel can be scratched, but will not go through the metal below. Hard enamel gives the cleanest, crispest detail on a coin/product, and since it’s hardened, epoxy isn’t needed to protect the finish. Hard enamel produces what we term a “superior coin”.

Question 7

What forms of payment do you accept?

Accepted Answer

Purchase orders, Business Check, Cash or Credit Card (AMEX, Disc, Visa, MC)

Question 8

How do I make a payment for a custom product order?

Accepted Answer

Contact your account representative to make a payment on your custom order. Contact your account representative to make a payment on your custom order sales@utahchallengecoins.com.(mailto:sales@utahchallengecoins.com)

Question 9

What are the shipping costs?

Accepted Answer

The cost of shipping is dependent on the total dollar value of your order. Our customer service representatives can quote you a rate based on your specific order. We try to keep our shipping costs as low and competitive as possible.

Question 10

What does antiquing do?

Accepted Answer

Antiquing is designed to make the item look “old and weathered”. What it does is fill in the recessed areas of the product giving the product a darker appearance. In essence it reduces the overall shiny look of the product. It is very useful in making a products intricate detail stand out.

Question 11

What is your minimum order for custom products?

Accepted Answer

Because of the effort required to design and produce custom products, it is necessary to have a minimum order quantity. You can still order below the minimum quantity, but please be aware costs will be higher with lower amounts. The minimum quantities for some of our custom products are:
 
Badges: 25 Pieces
Pins: No Minimum
Coins: No Minimum
 
Keep in mind that most custom products have several price breaks at higher quantities, so ask your sales rep how you can get the best value for your order. Feel free to contact us f(https://www.utchallengecoins.com/quote)or a free quote on your custom order.

Question 12

Do you offer price breaks?

Accepted Answer

Yes. Price breaks are determined based on the quantity ordered and type of product ordered. To get the best price for your specific project contact us.(https://www.utchallengecoins.com/quote) We provide FREE Artwork with orders and Free Quotes to make the process risk free.

Question 13

How do I check the status of my order?

Accepted Answer

If you have any questions regarding the status of your order please contact one of our customer service representatives at 801-210-7750. They can answer any question you may have concerning the status of your order. When your order has been shipped, you will receive a tracking number. If you have not received this, please contact your Customer Service Representative at 801-210-7750.